Brussels, Belgium: Thermo King has launched a new monitoring and remote diagnosis service.
The ThermoKare 24/7 Fleet Monitoring system uses TracKing two-way communication to provide 24/7 monitoring of refrigerated fleets.
The ThermoKare allows Thermo King staff to respond immediately to any problem or recommend the nearest on-the-ground support.
“The new ThermoKare 24/7 Fleet Monitoring is more than just an alarm that notifies the fleet manager about a problem with the cargo. We’re actually taking this burden off his or her shoulders,” said YoungJo Hong, senior product manager services concepts at Thermo King.
“With the ThermoKare 24/7 Fleet Monitoring we paired the real time data analytics with Thermo King experts, who monitor and actively help customers if a problem arises. We’ve combined the technology, knowledge, and service infrastructure to back our customers up throughout every step of their cargo’s journey.”
In the event of a breakdown or problem, the first action is to resolve it by using the TracKing two-way communication capabilities that allow the Thermo King expert to manage the refrigeration unit remotely. In case the problem couldn’t be resolved remotely and requires an immediate attention from the customer, the customer receives immediate notification of the event including the expert analysis, recommendation for next steps and directions to the nearest Thermo King service dealership that can provide the solution.
“With ThermoKare 24/7 Fleet Monitoring, our customers can rest assured that the condition in which their cargo travels is monitored and controlled by true experts. Especially in combination with ThermoKare Service Agreements, our complete uptime solution gives them the peace of mind to focus on the rest of their operations,” said YoungJo Hong.
Transfesa Logistics has been using the new system for its intermodal door-to-door transport service. “We want to ensure the highest temperature-controlled standards in our containers and a lot can happen when transporting sensitive cargo at long distances,” said Pedro Ramos Vila, global account manager at Transfesa Logistics.
”To make sure no failure goes unnoticed at any step of a long journey, and that it is handled accordingly – we decided to leave it in Thermo King’s hands.”
“Throughout the six months of using Thermo King’s 24/7 Fleet Monitoring service, it has saved us at least three full cargo loads of perishable shipments. Those loads would be wasted, if not the intervention of the Thermo King monitoring teams,” Ramos Vila said.
The key features and customer benefits of the ThermoKare 24/7 Fleet Monitoring service are:
- Real time monitoring, remote diagnosis and expert support for prevention of cargo loss
- Remote problem resolution via TracKing two-way communication for maximised uptime
- Weekly fleet report and access to the TracKing website for all data records
- Extensive 24/7 coverage with over 500 authorized service points in 75 countries for on-time corrective actions in case a technician intervention in required.
