Brussels, Belgium: Thermo King has boosted its customer support packages with BlueTrack, which combines data management and new service contracts to improve vehicle utilisation
The service package reduces planned and unplanned fleet downtime by 15-20% and improves fleet utilisation by 5%, Thermo King says.
“Maximising uptime has always been our number one priority. With the Blue Track by Thermo King Program we’re raising this bar even higher,” Francesco Incalza, president, Thermo King Europe, Middle East and Africa, said.
“At Thermo King, we want our customers to be focused on one thing – their business and their mission to transport the goods safely – without any interruptions,” said Claudio Zanframundo, channel excellence and customer service leader, Thermo King Europe Middle East and Africa.
“The Blue Track by Thermo King Program is the essence of that approach. We are changing rules of the game as we move from a reactive to a completely proactive customer support that has only one goal – enhance our customers’ fleet utilisation.”
The Blue Track Program uses fridge telematics to connect the service team so it is able to see what is happening to the unit – anticipating and addressing potential issues before they occur. Blue Track increases the capabilities provided by the dealers allowing them to be more proactive with “smarter, faster, and more comprehensive service engagements”.
Blue Track features:
• Real time watch, central monitoring and 24/7 fleet visibility through TracKing. Telematics-enabled data from customer fleets are monitored from a central location. This helps decrease the unpredicted downtimes by proactively providing basic remote triage and recommendations for most efficient servicing when alarm codes are detected. With Thermo King Connected Solutions, customers can also monitor a wide range of factors relating to their fleet performance – in real-time and with data consolidated on a central platform.
• Mobile and in–dealership preventive maintenance. Blue Track by Thermo King Program ensures that customers have access to the right maintenance and repair resources when and where needed. Thanks to gathered telematics data, repair efficiency can be increased by 5-15%.
• Consistent service experience, faster repair, reduced and monitored dwell time. If any unplanned maintenance or 24/7 emergency service is necessary, customers can benefit from the entire network’s support. Customer service team directs them to the optimal Blue Track by Thermo King service location to ensure the workshop time is scheduled and performed with minimal downtime.
• Improved customer communications. Customers receive clear and timely text and email updates when any activity is required or underway. These updates include reminders, notifications of progress and milestones reached (eg ‘repair has begun’), and announcements of work completed to keep them informed every step of the way.
Blue Track is available with various contracts to meet speciofic customer needs.
