Poznań, Poland: Locotranssped, an intermodal and road transport provider has introduced ThermoKare 24/7 Fleet Monitoring on its refrigerated services. In 2022 Locotranssped launched a rail service with their own wagons from Łódź, Poland to Rotterdam, the Netherlands, reducing the transit time to 22 hours.
The rail connection is part of the door-to-door service from Poland to UK, Ireland, Netherlands, Belgium and Portugal. This service proved faster than road transport and with less environmental impact.
ThermoKare uses Thermo King ‘sTracKing technology to monitor the refrigerated fleet providing remote-diagnosis and proactive support.
“With ThermoKare 24/7 Fleet Monitoring we can count on Thermo King experts to monitor the refrigeration systems and the temperature in our containers. In case of any urgency that may affect the cargo, they take action and fix the problem remotely, or keep us informed and provide with a solution at the nearest service station,” said Piotr Wilczkowiak, director of business development, Locotranssped.
“With 24/7 monitoring, our clients gain unparalleled visibility, instilling trust in Locotranssped’s commitment to ensuring the safety and security of their cargo. This transparency, particularly regarding temperature-sensitive products, is a game-changer in intermodal transport and allows us to differentiate our company in the market.”
“Every time our customers carry a temperature sensitive load, their business carries a risk that if equipment failure goes undetected it can mean losing the cargo. And losing a load can mean losing a hard-won reputation,” said Alain van Schaik, Intermodal manager at Thermo King. “With the ThermoKare 24/7 Fleet Monitoring we’re significantly easing this burden for our customers. We will not only monitor the transport refrigeration units around the clock, but also respond to every issue, arrange support for resolution and provide detailed reporting to meet the most stringent regulatory requirements.”
Every identified issue triggers Thermo King Uptime Centre to resolve the problem remotely, using TracKing two-way communication. If the situation requires intervention by a technician, customers receive immediate notification and directions to the nearest Thermo King Dealer and service station.
“Thermo King’s groundbreaking support capability was evidenced to us during two recent incidents,” said Piotr Wilczkowiak. “One occasion involved an ice cream cargo transported at -22°C set point.
Thermo King team remotely diagnosed and fixed the unit while the unit was in Portugal. Another malfunction was solved by a weekend callout and timely, on-site repair of the unit by Thermo King local service team. In both cases the ThermoKare 24/7 Fleet Monitoring proved invaluable, saving our cargo and helping us avoid potential financial losses.”
