Stafford, UK: Blue Cube has boosted out-of-hours support with TNS 365.
Blue Cube supplies portable cold storage and blast chiller or freezer units with many clients operating around the clock, often across multiple UK sites.
During office hours, Blue Cube’s service desk handles incoming calls when technicians can ‘dial in’ to a unit’s telematics and remotely resolve issues. For more complex challenges, in-house engineer team make site visits.
Outside of office hours, appointed out of hours specialist TNS 365 to provide service.
Alan Hunt, managing director, Blue Cube said: “An important factor for choosing TNS 365 was the technical expertise of its team. This means that Blue Cube’s clients experience the same high level of customer service if they call out of hours as they would during the day.
Adam Drake, director, TNS 365, said: “TNS 365 will offer Blue Cube a host of live KPI information via our custom-built dashboard, in order for them to learn more about their out of hours activities and help them make strategic decisions in the future. We feel information is key to growth and we’re excited that team Blue Cube have the same mindset.”
