New arrangements introduced at the beginning of May for freight movements between GB and Northern Ireland have been blighted by operational problems with a lack of clarity over what is required, according to hauliers.
The RHA said it had spoken to businesses operating in Northern Ireland to understand the impact of the new guidelines under the Windsor Framework and that it was apparent communication needed to improve.
It said feedback revealed that a definition of goods deemed ‘not at risk’ of entering the EU was unclear, with some hauliers reporting that businesses in GB were confused about what was being asked of them and conflicting information being provided.
Long-held concerns around the trader support service, established to help businesses with customs processes, also persist with a poor standard of live customer support being reported.
RHA MD Richard Smith said: “Businesses need much more clarity and certainty to keep supply chains moving.
“Quite simply, communication must improve. That means workable processes with live support and clear, up to date information and advice.
“Hauliers are urging HMRC to clearly and concisely refresh and reinforce their messaging with companies who use UK internal market scheme about specific requirements – to ensure smoother processes.”
Smith said operators had been warning for some time about the inevitable economic consequences of not addressing these matters and that they stretched beyond the haulage sector.
He added: “Decision-makers must work closely with industry so that the on the ground, lived experiences of our key sector are understood.”
