Accrington, UK: North West Logistics has moved its data to Mandata’s cloud-based systems.
The system provides customers with real-time information but also allows North West Logistics’ personnel to remotely access systems from home – now more important given the measures introduced to cope with the coronavirus.
In previous times, says the company, all operational data was on a server which presented access problems and raised concerns regarding long-term reliability.
Stephen Dunn, managing director, North West Logistics says: “The server needed replacing and we were worried about the disaster recovery aspect and interruption to the business, should the system fail. Plus, we needed to use discs to back-up everything and for those reasons we looked for a more versatile and reliable solution.”
“The move went very well with little disruption to our business. It was extremely well planned and we’re very pleased with the way Mandata’s IT and software team handled the project,” he says.
“Now we can give our customers the freedom to access and interact with real-time information when they log into the Mandata system. Our directors and staff can access our systems remotely. None of this was possible before.”
“It’s already given us big benefits across the business including electronic PODs, instant progress on jobs for our customers and of course, remote working,” he says.
“We could never have anticipated the extraordinary circumstances which we’re now facing and we’re so pleased that we moved to the cloud when we did.”
“All in all, it’s the way the industry is moving. Being able to give customers information today, not tomorrow. Having the flexibility to access financial as well as operational information as and when you need, without having to be physically in the office.”
“The cloud has given us an extra dimension to our business. It’s a seamless way of working that we didn’t have before, in terms of remote access and mobile working,” he says.
